ASUS - ZenTalk

frankhenji · ‎09-07-2020

Please tell us some basic information before asking for help:
Model Name: ASUS_1003DD
Firmware Version: WW_17.0822.2005.11
Rooted or not: No
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Still having no firmware update via OTA its just said I have the latest updates..as far as i know I still have old firmware..Thank You

mareany22 · ‎09-08-2020

Well that firmware looks to me like the Tencent model with global firmware, which makes you unable to receive any firmware. If I were you, I would get a refund.

frankhenji · ‎09-08-2020

Men..This is very unfortunate..Can I flash firmware manually?

mareany22 · ‎09-08-2020

No idea, maybe its possible, I didnt want to risk it and just returned the phone

mtg786 · ‎09-08-2020

frankhenji
Men..This is very unfortunate..Can I flash firmware manually?

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I have the same model. You will have to flash it manually and it is very simple. Just go to asus's website and download the latest firmware. Move the downloaded file to the internal storage. Restart your phone and the update will be notified. Just make sure you download the correct firmware. Good luck.

ASUS - ZenTalk

Firmware Update