ASUS - ZenTalk

Jembong · ‎09-07-2020

Please tell us some basic information before asking for help:
Model Name: Rog Phone 3 12/512 Global (Philippines)
Firmware Version: 17.0823.2007.58
Frequency of Occurrence: Frequently/every minute
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
What I am experiencing right now is when I use the original adapter and cable(hyper charge / fast charging adapter it will stop charging upon insertion after 1 minute also even when the device is turned off.
But when i use a normal charger it is charging but for 3 hours of course.
Please help as this is very frustrating.
Got the rog phone 3 August 28, 2020
@Gustav_ASUS @Anders_ASUS @ander0727 @ARP_ASUS @Kris_ASUS @CH_ASUS @VanillaTestER @Olivier_ASUS @gabriel_prado @DrAlex_ASUS @fulvio_fiorentino @NS_ASUS @RL_ASUS @Hai @rohith_rajan @DS_Asus @ServiceC_ASUS @LP_ASUS @kajanan_shan @victor1125 @victor2020 @marina_marchi
@vollon_hu @Kris @Kris @cael @Titan_ASUS @Laura_ASUS @Admin @Panda_ASUS

KungYii1994 · ‎09-07-2020

Same with Malaysia strix set, i use slow charging but it was hyper charging no matter what. Please fix this becuz temp reach 38°c+

Aman89053 · ‎09-07-2020

Same with me and mods are not even replying after tagging them ..
It's a serious issue .. please help my 15 days old phone is not charging with it's orginal adapter

Anders_ASUS · ‎09-17-2020

Jembong
Please tell us some basic information before asking for help:
Model Name: Rog Phone 3 12/512 Global (Philippines)
Firmware Version: 17.0823.2007.58
Frequency of Occurrence: Frequently/every minute
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
What I am experiencing right now is when I use the original adapter and cable(hyper charge / fast charging adapter it will stop charging upon insertion after 1 minute also even when the device is turned off.
But when i use a normal charger it is charging but for 3 hours of course.
Please help as this is very frustrating.
Got the rog phone 3 August 28, 2020
@Gustav_ASUS @Anders_ASUS @ander0727 @ARP_ASUS @Kris_ASUS @CH_ASUS @VanillaTestER @Olivier_ASUS @gabriel_prado @DrAlex_ASUS @fulvio_fiorentino @NS_ASUS @RL_ASUS @Hai @rohith_rajan @DS_Asus @ServiceC_ASUS @LP_ASUS @kajanan_shan @victor1125 @victor2020 @marina_marchi
@vollon_hu @Kris @Kris @cael @Titan_ASUS @Laura_ASUS @Admin @Panda_ASUS

ROG PHONE 3 CHARGING SOFTWARE BUG

Aman89053
Same with me and mods are not even replying after tagging them ..
It's a serious issue .. please help my 15 days old phone is not charging with it's orginal adapter

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I will send you both a PM with instructions on how to log your devices.

tiong326
Same with Malaysia strix set, i use slow charging but it was hyper charging no matter what. Please fix this becuz temp reach 38°c+

View post

Are you sure? It will still say hyper charging even if it's slow charging. Did you check how fast it charged?

Anders_ASUS · ‎09-17-2020

My colleague says that you need to take it for service if it stops charging after 1 minute. It's more likely that this is hardware than software. Especially since you say it happens even when the device is turned off.