How to remove earphone icon on status bar?

epanmeepanme Level 1
edited July 28 in ZenFone Max Pro Series

Problem: When the earphone IS NOT PLUGGED IN the icon is there and the phone is still on earphone mode, no sound coming out of the speakers even though music is playing. But when the earphone IS PLUGGED IN the icon disappears but still the phone is on earphone mode, I can hear the music/sound through the earphones.

Actions taken so far:

1. Cleaned the earphone jack using q-tips.

2. Plugging the earphones in and out. Twist and toggle earphones.

3. Reboot phone several times.

4. Entered SAFE MODE to see if the problem persist, and it's still is.



Update: 10:21 PM GMT +8.00

5. Went to Recovery Mode and Wipe partition cache. Then reboot.

Problem update: The icon won't disappear even if the earphones are plugged in or not.

Comments

  • epanmeepanme Level 1

    Update: 10:21 PM GMT +8.00

    5. Went to Recovery Mode and Wipe partition cache. Then reboot.

    Problem update: The icon won't disappear even if the earphones are plugged in or not.

  • I too Faced the same a month ago I never came across that Issue like Headphone Mode, I thought I Always plugin the earphone so I thought they got stuck, I Cleaned the Jack with Earbud to and forth my issue got solved but now my Earphones make a weird noise Like Radio Signals, Asus Should Look into this..

  • edited July 30

    Hi friends

    Thank you for your asking. I just checked my ZB602KL, attaching firmware version WW-16.2017.2007.084 and WW-17.2017.2006.429, and both device work properly with the earphones plug in/out. The voice performance and the icon also did not encounter the same situation as yours.

    Please backup the data and try "the Factory Reset" first.

    Settings>System>Advanced>Reset options>Erase all data(factory reset)

    Try to clean the port with the compressed air can, too.

    If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

  • Headphone icon stuck, not able to take calls as microphone don't work when headphone icon there, rebot it already.but it didn't work, I am stuck with phone which didn't able to take call

  • Hi akash03149

    Thank you for your asking. 

    The issue of headphone icon stuck can be cause by various reasons, a common reason is the earphone port had too many debris, so that the port keep detect debris or moisture. Please try to clean your port with the compressed air can or put the device with the dehumidifier for a day.

    Second, please backup the data and try "the Factory Reset".

    Settings>System>Advanced>Reset options>Erase all data(factory reset)


    If the situation remains the same, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

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