Audio doesn't work on whatsapp, messenger, duo when connected to bluetooth headset
suveenkumar.vundavalli
Level 1
in ROG Phone 2
Audio (both mic and speaker) doesn't work when connected to a bluetooth device in calling apps like whatsapp, messenger, viber and it doesn't work on other apps like PUBG team chat. This is a recent issue happening after Android 10 update. Is it only my device or does any other users have this bug as well?
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ronald1985
Level 3
I just tried using my car bluetooth, seem to be no problems.
I know you said it didn't happen pre Android 10 update. But can you do one thing and turn of Developer's Options.
If you can, can you state which bluetooth headset you're using so the moderators here will know. If you have other bluetooth devices, give them a try and see if that works.
Comments
I use oneplus wireless bullets 1.
Thanks @ronald1985 turning off developer options seems to work. BTW, I was using oneplus wireless bullets v1. I also tried with oneplus wireless bullets Z before and it had the same issue.
@ronald1985 After few whatsapp calls, it stopped working again. The developer options are still turned off. Same problem with oneplus wireless bullets v1 and oneplus wireless bullets z.
Do you hear system sounds? For example, from the dialler, put in some numbers and you should hear the tone.
First (weak) Suggestion:
Go to Bluetooth settings - Connected devices - click on the cog - ensure Media audio is enabled;
Second Suggestion:
Reset bluetooh (but it will reset WIFI and Mobile too):
Go to Settings - System - Reset Options - Reset Wifi, mobile & Bluetooth
@ronald1985 other media works fine. It doesn't work only in calling apps like whatsapp, messenger, duo or hangouts.
I tried both the first and second suggestions, first is already enabled. After doing second step, it worked for a call and then started having this issue with calling apps again.
BTW calling on normal Phone app seems to work without any issue.
I don't have other suggestions apart from waiting for a mod and get a device log from your phone.
Do you have the word Tencent on the back cover of the phone and I take it your software is WW version.
The only thing I would do is to perform a factory reset, but that's if you want to though. It's to rule out it has nothing to do with other apps you have (but this is unlikely).
Hi @ronald1985, my device is not a Tencent thingy, It's a real Asus ROG Phone 2. I also reported this issue from ZenTalk app with in settings. My Build number is QKQ1.190825.002.WW_Phone-17.0240.2007.27. So, I believe this is a WW version.
I cannot afford to do a factory reset as I have many apps from an other country which will take a lot of time to setup. However, I would like to submit my device log. Do let me know how to do it.
Hi @suveenkumar.vundavalli,
Thanks for highlighting will have a check on this and get back.