ASUS - ZenTalk

Report Inappropriate Content · ‎07-05-2020

First of all let me state the conditions this happens in, it happened 4 times in a row and i think i can replicate it again if possible. So the conditions are:
1. Phone is connected to hyper charge.
2. Phone is connected to ear phone.
3. Auto rotate is on.
4. It is crashing on discord voice chat.
5. Happens quite randomly, happened 4 times in a row. The phone restarted multiple times.
I am pretty sure its not discord bug or anything thats causing this, its same issue people are facing while playing games as i have seen other threads like this in forum.
I request mods to take a look in this.
I am on latest android 10 update variant is 8gb variant and only discord was running on phone, no other apps were opened during this freezing.
@Anders_ASUS @Titan_ASUS

Report Inappropriate Content · ‎07-05-2020

Update: if mods want to replicate this issue all they have to do is join a discord that has screen share on and then make sure your microphone is also on, now plugin a headphone/earphones into your phone and vyolla, your phone is frozen and now mods can log their devices to fix this issue. Please push update to fix this annoying issue. Just managed to freeze my phone and restart like 10 times in a row using same method. I suggest mods to do this. Make sure stream is on before plugging the earphone. This method is to get a necessary freeze so they can log it, it also happens randomly so i am not saying that its the only thing thats causing issue. @Gustav_ASUS

sanjith097 · ‎07-05-2020

Otherwise play any game for 10 mins especially High Graphics Game ( Pubg - Just land in bootcamp and watch the freezing magic 😂, Asphalt).Or charge your phone with hyper charge 😡.Please sort out the Problem Asap..I think Asus team is really busy with their rog 3 launch in 22 without caring about last year models.Thank you Asus ROG for your Wonderful Care and service.

Gustav_ASUS · ‎07-06-2020

Akash Gupta
Update: if mods want to replicate this issue all they have to do is join a discord that has screen share on and then make sure your microphone is also on, now plugin a headphone/earphones into your phone and vyolla, your phone is frozen and now mods can log their devices to fix this issue. Please push update to fix this annoying issue. Just managed to freeze my phone and restart like 10 times in a row using same method. I suggest mods to do this. Make sure stream is on before plugging the earphone. This method is to get a necessary freeze so they can log it, it also happens randomly so i am not saying that its the only thing thats causing issue. @Gustav_ASUS

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This sounds more like a potential bug specific to the Discord app. Either way, I'll try and replicate it when I get a chance.
@sanjith097 I recommend you take your device to a local service center and get it looked at. If you're up for it, I can also send you instructions on how to log your device. If so, mention me in this thread and I'll send a PM.

Report Inappropriate Content · ‎07-06-2020

Gustav_ASUS
https://zentalk.asus.com/en/discussion/comment/94572#Comment_94572
This sounds more like a potential bug specific to the Discord app. Either way, I'll try and replicate it when I get a chance.
@sanjith097 I recommend you take your device to a local service center and get it looked at. If you're up for it, I can also send you instructions on how to log your device. If so, mention me in this thread and I'll send a PM.

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Let me be more specific to this, this is a potential bug with discord app only for asus rog 2 users. Thats more like it.

ASUS - ZenTalk

Phone freezing and shutting off