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Unlock Device App does not unlock bootloader

Please tell us some basic information before asking for help:
Model Name: Zenfone 5 ZE620KL
Firmware Version: WW_15_0610_1801_42
Rooted or not: NOT
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): Unlock Device App

The program does not unlock the bootloader, writes (An unknown error occurs, which may be a network connection issue. please wait and try again later)
125 REPLIES 125

Same outcome for me.
Model: Zenfone 5Q (ZC600KL)
FW ver: WW_16.0610.2002.94-0
Rooted or not: Not
Frequency of Occurrence: Always
App Name & App Version (If your issue relates to the app): Unlock Device Tool, v9.1.0.0_171109

Christine_ASUS
Community Legend II
Hi yusufarifin532
Please check on your inbox and PM me your SN. Let me check on it.

Hi AgentTechnoman
Please provide me the screenshot of your error message. Thank you.

Screenshot attached.

Christine_ASUS
Community Legend II
Hi AgentTechnoman
Please check on your inbox and PM me your SN. Thank you.