ASUS - ZenTalk

mhic25 · ‎05-31-2020

Good day!
Just asking if there's an issue on messenger app on asus phones? Me and my mom are using asus phones we're experiencing same problem in messenger app everytime a new chat comes, it always automatically opens the chat heads even tho we're not clicking on it but my nephew and my brother are not experiencing that kind of issue and they're using a different type of phone.

Christine_ASUS · ‎06-02-2020

Hi mhic25
Thank you for your asking. Since my device doesn't appear this issue, please try some stay-at-home troubleshooting tips below
1. Check your notification setting in Messenger, is there any different between yours and your brother's?
Messenger>Notification & sounds>Manage notifications
2. Check your Messenger version, is it the latest version? Which version?
*Mine: 266.0.0.16.117

If the issue remains, please provide:
1. Model Name: Settings>System>About phone
Refer to the link below to check the model name by model no. in the link
https://www.asus.com/support/FAQ/1014441/
2. Your current firmware version
Setting >System>About Phone>Software information
If you try to update to the latest version, does the issue still remain?