ScreenPad Extension Display Not Functioning

edited April 21 in ZenBook
  1. System: Asus Zenbook Pro 15
  2. Battery or AC: Both
  3. Model: UX550GEX
  4. Frequency of occurrence: Everytime
  5. Reset OS: Yes
  6. Screenshot or video:

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Detailed description:My Laptop is Asus Zenbook Pro 15 UX550GEX.

I have the most current graphics card drivers, and all other drivers. Personally updated them in the device manager. Date 4/20/2020

The Extension Display is not being recognized as a 2nd Monitor. When I go to the ScreenPad Toolbar App to repair and reset, I get this notification. ScreenPad Mode works though, just not Extension Display.

It says "Files/WindowsApps/[email protected]_x64__qmba.../ScreenPadServer.exe

The Parameter is incorrect"

Comments

  • Hello alainapizzoferrato,

    May I double confirm if you have updated to screenpad 2.0 or remains at 1.0?

    also, when you switch to extension mode, how does the screenpad looks like?

    The error message pop up on screenpad ?

    Thank you.

  • I was getting ready to install 2.0, I had it downloaded, but did not install it because I learned that my other screenpad apps wouldn't work with it. It seems that there are more app capabilities with 1.0. So I am not sure if that is part of the problem...Don't know where to find the 2.0 download on my laptop to get it off but I assumed it wouldn't be a problem since I didn't actually install it, I hit cancel. I also didn't know if 2.0 works on all laptops, so I was weary of installing it.

    The screenpad is black. There Error message pops up when I go to the SceenPad Toolbar App and hit "repair".

  • Hello alainapizzoferrato,

    May you double confirm which step have you gone to ?

    I will double confirm what kind of situation your screenpad is in now.

    Thank you.

  • This is what my Extension Display looks like.

  • Hello alainapizzoferrato,

    Sorry I'm still confused,

    so you downloaded the upgrade tool, from support website or from the pop up notice?

    and then you did not start any installation like in the FAQ?

    and now, only extension mode is not working well? how about screenpad mode and normal touchpad mode?

    Thank you.

  • don't ever upgrade screenpad!! that's what I would have done if I knew SP2.0 stinks very badly. Please don't upgrade

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