Failure when using the camera

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: 16.0615.2002.120-0
Frequency of Occurrence: Often
Rooted: No
APP Name: Camera

Dear, my Zenfone 5 phone (ZE620KL) with software version in PPR1.180610.WW_Phone-16.0615.2002.120-0, have been showing flaws when using the camera to record videos, both by the camera's own app and by whatsapp, already I made several attempts to solve the problem, but none of them gave positive results, I have already cleared the camera cache, I have already restored the factory settings, both by the system and by the hard reset, but the errors happen again, when I try to record videos on WhatsApp. app informs that it is not possible to record videos and asks to restart the device, the app from the camera itself gives a quick error and the app crashes, how to solve this?


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