Lag

Model: ZE620KL
RAM: 6G
Firmware/APP Version: latest version
Frequency of Occurrence: Latest version
Rooted: No
APP Name: all of apps

After upload the new version Android 10 of zenfone 5z. Facebook, YouTube, Pubg,..... All of apps in my phone sometimes lag. I think Android 10 too badly. The android 9 has nice icons

Comments

  • Hi gogokiki.2902,

    We suggest that you reinstall Facebook, YouTube and PUBG and check again.
    If the problem still appears, please provide us your Facebook, YouTube, PUBG app versions.
    Please tell us during which specific actions the app lags.

    Thank you :)
  • Everything is laggier on 10.

    Charging led doesnt turn green if charging with the phone turned off.

    Battery percentage is not real-time.

    The 2-touch stutter still here since Android 8 (and I'm in the latest 10 firmware .46).
  • ayushgoelayushgoel Level 1
    clearing the all applications cache sometimes helps when upgrading from one android version to another. You can give it a try.
  • ValeeraSanguinar posted on 2020/3/4 21:19
    Everything is laggier on 10.

    Charging led doesnt turn green if charging with the phone turned off.

    Hi ValeeraSanguinar,

    Everything is laggier on 10.
    > Could you specify when using which app, what kind of action? Or which part of the system?

    Charging led doesnt turn green if charging with the phone turned off.
    > This issue is under investigation.
    We will notify you once we receive any update on this issue.

    The 2-touch stutter still here since Android 8
    > The relevant team is looking into the problem.
  • Jei_ASUS posted on 2020/3/12 02:56
    Hi ValeeraSanguinar,

    Everything is laggier on 10.

    ZenUI, Settings, Google Play, Chrome...I think it's everywhere.
  • Jei_ASUS posted on 2020/3/12 02:56
    Hi ValeeraSanguinar,

    Everything is laggier on 10.

    About the lag, possibly is a really bad system memory management. Sometimes, that issue happens here, provoking random apps restarting, like Firefox and Twitter.
  • BrunoF20BrunoF20 Level 2
    zekron4x posted on 2020/3/12 19:25
    About the lag, possibly is a really bad system memory management. Sometimes, that issue happens he ...

    It can be the CPU, coinciding with the possible cause of the touch issues.
  • Bruno~xD posted on 2020/3/12 19:12
    It can be the CPU, coinciding with the possible cause of the touch issues.

    Yeah, that's a possibility too.
  • Hi ValeeraSanguinar & all,

    The charging light effect after 100% has been adjusted in the latest firmware version WW-100.10.107.70.

    You may update to the latest firmware version by checking in Settings > System > System update.

    You may also manually download from our website: https://www.asus.com/Phone/ZenFone-5Z-ZS620KL/HelpDesk_BIOS/

    How to update firmware: https://www.asus.com/support/FAQ/1009748/


    Please also check if the lagging problem has been improved in this version.

    If not, please kindly tell us which app or which part of the system has this problem during what kind of actions performed.


    Thank you and have a nice day 🙂

  • ampuanyuraampuanyura Level 1
    edited April 10

    My PUBG is lagging , but i got a nice ping like 20ms. But the lag occur each 10 seconds. Anyone know any solution for this problem ?

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