zenbook pro duo never start after the setup

edited September 2020 in ZenBook
System: Windows 10
Battery or AC: AC
Description: zenbook never start
Model: zenbook pro duo
Frequency of Occurrence: Always
Reset OS: No

never started after set up screen get black and windows never load.
I press the power on button after 30 seconds it will torn off, it shows just black screen, the arrow was there for the first attempt and than just dissappear forever like the laptop is blocked.
the only thing light up continously is the light at the bottom of the laptop that's it. I don't expect this from a 2.5k laptop. I want answer.


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