Zenui Launcher and Game Genie keeps stopping.

Model: ZE552KL
RAM: 3GB
Firmware/App Version: Build OPR1.170623.026.WW_user_80.30.76.74_20190319
Location:
Frequency of Occurrence: Often
Rooted: No
App Name: zenui launcher, game genie
Description: Zenui Launcher and Game Genie keeps stopping.

Just got my phone back from Asus repairs and have called them about this issue but they had to escalate the problem but if anyone else knows that solution basically the Zenui Launcher keeps crashing and restarting randomly and the game genie feature is also doing the same thing and if I go into the settings it crashes there too. I tried clearing the app cashe and data but that doesn't resolve the problems. I had to disable the apps and use a 3rd party launcher but I'm not happy with either of those solutions. I didn't have this problem before sending the phone in for repair so I don't know why I have the problem now.

Comments

  • Last edited by therawski on 2019/8/3 12:39

    Just an update after reading the forum I was able to find an update apks to the launcher and for game genie on apkmirror which apparently is a safe website. will have to do some testing

    (post was edited)
  • Even after installing the update the Zenui Launcher keeps stopping randomly. I have no idea but it's a real shame
  • Last edited by titabatista on 2019/8/8 17:38

    Hello, is there any solution for this problem? I just got a new asus zenpone zoom S (same nidel as your i guess) and aftet updating the system, what you mention above started to happen.
  • I just bought the Zenfone 3 zoom ( Zenfone zoom s)
    I have exactly same problems as you guys are experiencing.
    using the latest version of firmware version but Zenui launcher and Game genie has been keep stopping so often.
    I've done so many various things to deal with this problems but could not handle with it. (Flashing and reinstall the latest version of firmware and etc) I think Asus needs to take an action for this instead of being indifferent about the problems on Zenfone 3 zoom.
  • update android 9.0 + zenUI 6 Go.....Zenfone 3 Zoom (ZE553KL) much bugs...bugs...bugs
  • Mine is on Android 8 and the auto update doesn't go up to android 9 so that's strange.
  • Hi therawski

    We’re terribly sorry to hear that you're having this issue and we'll be happy to assist. Please kindly provide me the version of Zenui launcher and game genie Could you send us a private message with your serial number.

    Thank you:)
  • Selena_ASUS posted on 2019/8/23 15:18
    Hi therawski

    We’re terribly sorry to hear that you're having this issue and we'll be happy to assi ...

    What we want to know is when will the fixed bugs firmware come out.
    Since 2019/04/11 the new firmware hasn't been updated yet.
  • therawski posted on 2019/8/17 09:47
    Mine is on Android 8 and the auto update doesn't go up to android 9 so that's strange.

    Bro the latest android version they served is 8.0 and it has so many bugs(include the bugs thag you mentioned) even the latest version 2019/4/11 Version WW-80.30.76.74
    I think the Asus has already stopped to provide any further firmware update for zenfone 3 zoom.
    I'm really satisfied with the zenfone 3 zoom camera performance and battery using time but I'm so regret that I bought it recently because of the firmware.
  • titabatista posted on 2019/8/9 01:37
    Hello, is there any solution for this problem? I just got a new asus zenpone zoom S (same nidel as y ...

    There is no solution for this or any effective way to resolve. The only way we can resolve this problems is when the Asus provide firmware for Zenfone 3 zoom which we can't expect cause it seems like they have already stopped providing any further firmware for this cell phone.
  • Last edited by Koreantopteam on 2019/9/8 23:07
    titabatista posted on 2019/8/9 01:37
    Hello, is there any
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