Gallery often got error and forced close

edited September 2020 in ZenFone 5 Series
So apparently I updated my Asus Zenfone 5Z to pie and after that my gallery became error, so sometimes I cannot use camera since the gallery is error, before the update it's normal and works just fine for me. I already downgrade it and upgrade it again and it's still error, any solution?


  • Hi syafiqaulia,

    Good day.
    Are your firmware version currently on the latest WW- Gallery app version
    If yes. I would suggest you clear storage and cache on the Gallery app.
    (settings > apps & notifications > see all apps> app info> camera > storage & memory > clear storage and cache)

    Thank you.
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