Can't able to update my phone from Android 9 to latest after receiving it today from service center .
You can do manual update. .just download the update from Asus global support site.
Or just wait if you changed the motherboard it will come automatically.
If you still have Android 9, you must have at least version 194 to update to Android 10, so check it out.
Don't want to do it manually
Yeah hope so bt it's been 2 days
Yeah i have version 194 still no android 10 update
Why not? It is generally considered to be the best way to update (with full 1.9GB update file) and is very simple.
It's strange that they didn't update it for you.
Have they changed the motherboard? Has the IMEI and serial number changed as well?
I agree that it is strange that they did not update at the service centre. It is their duty to hand over the phone to the customer with the latest update, at the same time they test it that everything works as it should.
I know bt why I'm not getting fota bro
I don't know my imei number is changed or not
Don't know i called him he said this is the latest os provided by asus
That is not true, because we get 5 more updates (A10) after WW_16.1220.1909.194 (the latest A9):
Yeah bro...what should i do now
Show your serviceman Asus support pages and ask him why he told you there was no further update, if that's not true at all:
Compare your IMEI & S/N on original paper box with phone.
Do manual update.
PM:ed the user, should have been resolved and FOTA worked for 2 updates.
We will continue monitoring this case through PM.
Still no update