Network issue with zenphone 5z since 2 days

Hi,

I am facing network issues with my zenphone 5z and seems like a widespread issue and not specific to my phone. Phone will not catch networks on any of my sim. I have followed the recommended steps but they do not help. I could not visit a service centre as I am in the UK and on top of that it should be solved by ASUS with an update as it starts to happen after an update and should be resolved by releasing an OTA. Please do not make it worst experience of my life and make me regret getting an ASUS phone.

Comments

  • Try "Setting > System > Reset Option > Reset Wifi, mobile, Bluetooth" Option...

    Else try swapping sim 1-2 or 2-1

  • I am facing the same issue. Hi naveen thank you for the options but it is not working. Does any one have and other methods please do lets us know. Going to go to service center tomorrow. will update.

  • Facing the same issue after the update , nothing is working tried a lot of setting hacks from YouTube.

  • lohiya.aashishlohiya.aashish Level 1
    edited March 21

    All of sudden no network, though sim are ok, this is second time it is happening with asus zenphone, earlier in December 2019, that time I have to pay 500 Rs to service center for software glitch, which is responsible of asus co. And this time all of sudden network gone. I tried everything but ??

  • Same issue with mine 5z, this is the second time, same issue in 2 month. Bad experience with asus

  • My ASUS 5z experience is terribly BAD. My both sim are continuously having network fluctuations so I have to keep my phone in flight mode else network fluctuation lead to phone restart...tried everything i.e factory reset, changing network preference to 3G/4G and much more solutions given online but nothing is working out. Memory of phone automatically increasing around 15 GB per day so I have to wipe data weekly. Currently in lockdown so can't even go to repair shop. This was the last time I bought some product of Asus

  • yehezkielyehezkiel Level 1


    i am having same issue (fluctuation network), after that my asus 5z cant receive any network so i go to Asus Service Center. First they just flashboot my Asus 5Z an the problem is fixed (im waiting 3 days). but after 2 months the same problem happen again and then they change my motherboard to fix the issue. after changing motherboard my asus 5z still having the fluctuation network issues. in 3 months after that my asus 5z cant receive any network again. tired of the problem in asus 5z, i foolishly bought Asus ROG Phone 2 to switch my daily phone. and after 1 month there is charging issue and now my Asus ROG Phone 2 still in service center because the service center currently in lockdown.

    im tired and disappointed with asus product and this is the last time i use any product of asus


    *sorry my english bad, hope you all can understand :)

  • MuheetMuheet Level 1

    after updated to android 10.....my asus 5z runs smoothly......but now networks are gone suddenly.....and i tried everythng....noghing works.......i tried to put pressure where sim tray is located my networks came bt it goes back again....aplyng presure cause my phone to imbalance..now my phone is fucked up....i dont know what to do....please help me My phone is sudenly hanged and starts rebooting again and again...i never faced such an issue bt this fucking update 10....it sucks....asus please save your customers.....if not this is my last phone from asus.....

  • MuheetMuheet Level 1

    after updated to android 10.....my asus 5z runs smoothly......but now networks are gone suddenly.....and i tried everythng....noghing works.......i tried to put pressure where sim tray is located my networks came bt it goes back again....aplyng presure cause my phone to imbalance..now my phone is fucked up....i dont know what to do....please help me My phone is sudenly hanged and starts rebooting again and again...i never faced such an issue bt this fucking update 10....it sucks....asus please save your customers.....if not this is my last phone from asus.....

  • This is motherboard problem or may be sim tray issues

    I would recommend you that if you are facing multiple restarts kindly take your device to service centre for furtur checkups

    Note:- dont forget to take your imp data backup before you submit your device to service centre

    Thanks 😊

  • my Asus 5z lost network suddenly on 24th july I tried many option like running code *#*#4636#*#* and set network to wcdma only and with that I pressed sim area and network came back. today on 1st august network gone again. what to do now. spending 30k on mobile and this type of problem in just 18 month of using with very much care. what is the solution. any one!!!!!!

  • Same issues. Been 2 weeks of hell. I am missing so many calls. Since working from home it is getting hectic as no one is able to contact me. my work gets delayed due to communication gaps and this phone wont have any network. Its as good as useless. Never again an ASUS and i will never recommend it to anyone unless...the company takes the responsibility to get 5z users a software update to fix these problems

  • Please Asus, tell provide solution.

    Don't Keep mum in this situation, you would be loosing a lot of customers.

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