no mic on call
On the latest android 10 build (WW_17.1810.1910.68) the other side can't hear me on phone calls unless if I use a headset with a seperate mic, the built-in mic in the phone works though in the camera app and the recorder app, this is after a factory data reset and a reboot doesn't fix it, the same issue happens if I use the tmobile digits app instead of the asus dialer app by the way, I don't want to have to carry a headset with me at all times in order to be able to make a phone call
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Just confirmed this as well. On the November 7 release for WW (WW-17.1810.1910.68).
Call audio works on Facebook messenger
I have very similar issues - phone microphone works, yet when I plug in a 3.5mm headset, I hear no audio at all.
Music works via 3.5mm but no call audio. WW-17.1810.1910.68
Something interesting, if someone calls me they're able to hear me, they only can't hear me if I call them
Edit - later posts reveal an easier fix. Toggle on then off the speakerphone during a call to fix the mic (until reboot)
Ok found a non-permanent fix it seems (lasts until reboot then needs to be repeated).
I've only played with this for 5 to 10 minutes so I hope this holds up until a firmware fix is found.
What carrier are you all using? Are you all on T-Mobile?
I am on TMobile as well, yes.
I'm thinking that a factory reset is your best option. If you have a spare phone around, try using Swift. https://play.google.com/store/apps/details?id=org.swiftapps.swiftbackup&hl=en_US
It does a wireless transfer between two devices on the same network, and is a quick way to save your call logs and all the painful stuff to reload after a reset.
Android 10 must have borked something with your devices, but we know it isn't software if all three of you were operating correctly before 10.
I already did a factory data reset though after installing Android 10, and yes I didn't have the issue on pie
I just tried a factory reset as you suggested and it works exactly the same (meaning incorrectly as above). Needs a fix.
I have reported this bug in XDA and it affects .63 as well. The workaround is to turn on the speaker and turn off. You can do this with voicemail. Have to apply this workaround after rebooting.
XDA link: https://forum.xda-developers.com/zenfone-6-2019/help/upgrading-to-android-10-microphone-t3997571
That's a much easier work around. So simply make a call then after the person answers toggle the speakerphone on then off again and it works? (Edit - yes it works and is much easier than the Bluetooth method)
That's correct.
To be precise you can just call voice mail, turn on speaker, then hang up. I said turn on and off because I'm trying to not be annoying to other people around me, so I just do a quick double tap.
Whether I call someone or someone calls me - I do not get any call audio through my 3.5mm headset. Toggling Speakerphone does not help. Toggling bluetooth does not help.
Phone recognizes that a 3.5mm headset has been plugged in, and like I said playing music or youtube audio works fine. It is solely call audio that does not work.
I am not on T-Mobile.
But your speakers are fine? This might be a different issue.
What carrier are you on?
@mosimchah @skylerwolfe
Ok, factory reset didn't resolve it. We're looking into it, I'll update this when I have a concrete answer for you.
I don't have 3.5 phones with me to test. I'd be curious to try:
Neither would be ideal but info would be interesting and might at least be an annoying work around. (Although I guess unplugging the 3.5 and using the phone alone would already qualify as an annoying work around if you're wanting to keep the 3.5 connected.)
Just by chance I found a cheap pair of 3.5mm earbuds with a mic. I was able to call another line and both sides could hear audio fine. I rebooted a few times and confirmed that it still worked each time. It actually worked fine without any tricks (just like Bluetooth does). I should say I only tried outgoing calls.
The xda thread posted above included someone saying that the November 7 firmware fixed the headphone issue. Have you tried another headset?