[Phone/Pad] Battery can't be fully-charged or charging time is too long

FAQBotFAQBot admin
edited September 2020 in FAQ

Please follow the steps below to solve the Battery charging problem : 

 

1. Reboot your phone

2. Charge with ASUS bundled adapter

Charge your device with the original ASUS bundled ac adapter. If the problem remains, please try connecting to a different power outlet.

3. Close the apps

Do not run the apps that may use too much memory while the phone is charging.

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4. Turn off the background apps

Please close any background apps that you are not using :

Settings > Battery > PowerMaster > Battery-saving options > Stop unnecessary app.
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5. Update to the latest firmware

Go to Settings > System > System update > Check now.
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6.Factory data reset

Clear all your data and reset all the settings back to default (original settings).

Note: Please backup all personal data before resetting the device.

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7. Contact ASUS Product Support

If these steps still don't solve your problem, please contact ASUS Product Support for further assistance.

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