Tombol Navigasi Tidak bisa Dipencet, Status bar yang kedua tidak muncul

[farhanmaulana81]

Permisi mau tanya. Hp Saya Asus zenfone 4 max pro. Saya mau minta solusi, bagaimana ya cara ngatasin status bar yang ke dua gak muncul jadi kalo mau ngaktifin data gak bisa, dan di status bar tertulis tidak ada pemberitahuan jadi jika ada notif dari aplikasi tidak keluat di status bar adanya cuman bunyi. Dan juga masalah keduanya ada di tombol navigasinya. Yang berfungsi cuman tombol backnya doang. Tombol home sama recent nya gk fungsi. Tolong bantuannya 🙏

[Yusriya_Rofifah]

Hello @Christine_ASUS
Excuse me, want to ask. My cellphone is ASUS_Z017DB. I want to ask for a solution, how do I resolve the second status bar that does not appear so if you want to activate the data can not,

and the status bar says there is no notification so if there is a notification from the application does not appear in the status bar. And also the second problem is in the navigation button. That only functions the back button. The home button and the recent function doesn't work. Please help 🙏

[Christine_ASUS]

Hi Yusriya Rofifah
"how do I resolve the second status bar that does not appear so if you want to activate the data can not">> Can you provide me your question more clearly, or provide a video, to avoid any misunderstanding?

If you are asking about the notification settings of ZE520KL, kindly follow the steps below:
Settings>Apps & notifications
If you want to change each app into different notification settings,
Settings>Apps & notifications>App info>choose the app you want, e,g. Chrome>App notifications

For the home button and the recent function don't work issue, kindly try some stay-at-home troubleshooting tips below:
1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
2. Also, please try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs