Random vibration while talking on the phone

[beet]

ZF Model: ZB633KL
RAM: 4G
Firmware/APP Version: Pie
Frequency of Occurrence: Almost always
Rooted: No
APP Name: Phone calls

Last edited by Beetroot on 2019/9/11 12:36 Hi. My Max 2 vibrate randomly while talking. It can be short or long vibration. For 1 minute converstion it can vibrate several times. It doesn't matter if data transmission is on/off or VoLTE settings is on/off or WiFi is on/off. I read that Zb632 have the same issue. It' very annoying. Is it software or hardware issue? Is it covered by warranty?

[Christine_ASUS]

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Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Is your model ZB633KL?
2. Your current firmware version
Settings>System>About Phone>Software information
If you try to update to the latest version, does the issue still persist?
3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
4. Also, please try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
5. If the issue persists, please provide me a video for further checking.