Please tell us some basic information before asking for help:
Model Name: ZB630KL
Firmware Version:
Rooted or not: not
Frequency of Occurrence: 1st time
APP Name & APP Version (If your issue relates to the app): no idea
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
