Hi
thedimbel Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. The model names of the device in both side
Model Name: Settings>System>About phone
Refer to the link below to check the model name by model no. in the link
https://www.asus.com/support/FAQ/1014441/ 2. Did you only use OTG cable or any other else?
3. Which function do you want to use for with OTG cable except for reverse charging?
4. Do the message pop out while you connect the OTG cable to other device? If you press "Cancel" of the pop-up message, what will it happen?