ZenFone Max Pro Fast Charging stops working after updated Android 10 Beta

[arjuncsk1996]

Version JP-17.2018.2007.428
The fast charging is not working charging capped at 850 mA takes 6 hours to charge fully.
After downgrading back to android 9 using downgrader firmware fast charging works again and charges at 1750-1880 mA also it shows charging rapidly at lockscreen instead of just charging.

[arjuncsk1996]

The firmware provided in asus India support site is JP not WW

Christine_ASUS

Hi arjuncsk1996

Thank you for your asking. Is your SKU bought from Japan? Please note that Version JP-17.2018.2007.428 is designed for Japan SKU, if you are using WW SKU, please upgrade with Version  WW-17.2018.2007.428. Kindly check again. If the situation is solved by updating with the right firmware version, please let me know.

https://www.asus.com/supportonly/ZenFone%20Max%20Pro%20(M2)(ZB631KL)/HelpDesk_BIOS/

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[RadeonPS]

arjuncsk1996

The firmware provided in asus India support site is JP not WW

https://zentalk.asus.com/en/discussion/comment/137397#Comment_137397

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Scroll down on the website.

[Christine_ASUS]

Hi friends
1. If you are in the right firmware version, please try to change the adopter or the cable; you may also try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
2. Please note that we provide ALL firmware version in our website. Please tap "show all" and scroll down on the website to check on the firmware version for your SKU.
https://www.asus.com/supportonly/ZenFone%20Max%20Pro%20(M2)(ZB631KL)/HelpDesk_BIOS/

[viktorsokolinsk]

Christine_ASUS

Hi friends

1. If you are in the right firmware version, please try to change the adopter or the cable; you may also try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

2. Please note that we provide ALL firmware version in our website. Please tap "show all" and scroll down on the website to check on the firmware version for your SKU.

https://www.asus.com/supportonly/ZenFone%20Max%20Pro%20(M2)(ZB631KL)/HelpDesk_BIOS/

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Why haven't there been any updates for the ZenFone Max Pro M1 for three months? When does support for the ZenFone Max Pro M1 stop? When will the update to Android 10 FOTA for ZenFone Max Pro M1 be available, if it doesn't, please answer all your questions?

[ASUS_Bot]

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