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Can you please translate?
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Is the answer useful to your question?
If not, please explain the reason.
1. Solution not specific or detailed.
2. The agent asked me to do an unwarranted test.
3. The agent provided the wrong information.
4. My product needs to be repaired.
5. Others
Dear Mr. Ali Zaenal Abidin,
Thank you for contacting ASUS.
Regarding the questions you asked, we inform you based on the link:
https://www.asus.com/id/Phone/ZenFone-Max-Pro-ZB602KL/HelpDesk_Download/ normally Android 10 is available with WW-17.2017.2004.424 version via OTA. Normally Android 10 on firmware version WW-17.2017.2004.424 is AOSP Beta, yes sir. If the notification is not yet available, please choose the default Asus application called FOTA Service or DM Client first. Please select Settings, applications and notifications, see all applications, then "Show System" in the upper right corner then clear the cache and data. The information is based on the link:
https://www.asus.com/support/FAQ/1031303/. Then, please select the Settings, System, System Updates and Check Updates menus. Make sure the battery condition on the unit is at least 70% and don't forget to backup the data first.
You can also manually update the firmware. Please follow the following guidelines:
1. Please download the firmware file at the link:
https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB601KL/UL-ASUS_X00T-WW-17.2017.2004.424-user.zip/.
2. Move the firmware file to internal memory without putting it in a folder.
3. Restart (reactivate).
4. When this is done the unit will have a system update notification.
5. After the notification appears please press and the unit will automatically update the firmware.
Make sure the battery condition on the unit is at least 70% and don't forget to backup the data first.
As additional information, responding to the growing Covid-19 case in Indonesia and in order to prevent the outbreak from spreading, the entire Repair Center has been operating for Monday-Friday 09: 30-17: 00. Hopefully the information we provide is useful. More detailed information about ASUS Indonesia can be seen at the link:
https://www.asus.com/id.
That is the information we can provide, if there is a need or other information about ASUS products, please contact us again.
And to improve our services, please be willing to participate in customer satisfaction surveys, by filling in the questions above this email.
Best regards,
Dali
Call Center 1500128
ASUSTek Computer Inc.
Asus Technical Support Site:
https://www.asus.com/support★ Please do not change the subject line when replying.
