Please tell us some basic information before asking for help:
Model Name: ZB602KL
Firmware Version: Updated to WW-16.2017.1912.060
Rooted or not: No
Frequency of Occurrence: Once or twice a week and now it stopped working entirely
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I already posted this issue here before, but the thread is gone for some reason. After a while, the touch on the screen stops working entirely, I had to wait hours for it to work again. On the last thread I was recommended to update to the version WW-16.2017.1912.060, which I did today. I have not been able to boot into android for the last 24 hours, because the touch simply doesn't work anymore, so I can't put in the gesture to boot up.
At this point this seems more like a RMA problem than a software one, but I figured I'd leave this here in case anyone knows what's going on.
