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sd card detect problem.

tusarislam9
Star I
my asus max pro m1 3/32 varient sd card not detect. software issue please slove it.
3 REPLIES 3

Christine_ASUS
Community Legend II
Hi tusarislam9
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Does the issue appear after any system/apps' download or update?
2. Please try another microSD Card, does all the microSD Card could not work?
3. Does the microSD Card work in other device?
4. Also, please try "the Factory Reset" 
Settings>System>Advanced>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

If you have any further queries, please do not hesitate to contact me.

tusarislam9
Star I
Christine_ASUS

Hi tusarislam9

Thank you for your asking. Kindly provide the information below so that we can better assist you.

1. Does the issue appear after any system/apps' download or update?

2. Please try another microSD Card, does all the microSD Card could not work?

3. Does the microSD Card work in other device?

4. Also, please try "the Factory Reset" 

Settings>System>Advanced>Reset options>Erase all data(factory reset)

Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

If you have any further queries, please do not hesitate to contact me.


View post
When i update android 8 to 9, then i faced that problem. My sd card is fully ok other phone optimised smothly. This phone not detected any sd card.

Christine_ASUS
Community Legend II
Hi tusarislam9
Thank you for your reply. Please update your firmware version to the latest WW-16.2017.2007.084 and try the Factory Reset.
If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs