Reverse charging pop-up

[fayazbachir]

Hello,
I have reverse charging issues, on my ZenFone max pro M2, it keeps appearing although the charges is at 100% . I have tried to wipe cash partition, boot normally, switch off and on. The pop up disappears only when the charge is plugged in, its like using a desktop at the end with this mobile.

Anyone has a solution ?

Thanks in advance for your response.

Regards

[somnath_embedde]

Team,
Below are my phone details.
Model number : ASUS_Z010D
Android Version : 6.0.1
Android security patch level :
November 1 2017.

Is it voluntarily introduced bug to make users change the mobile after certain charging ?

[Christine_ASUS]

Hi somnath.embedded
Thank you for your asking. I suggest your model is ZC550KL? Since you have done the factory reset yet the issue remain the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

[somnath_embedde]

I suggest your model is ZC550KL?
I see in phone model number is ASUS_Z010D.

Services centers are very far and can't able to go in covid-19 times.

[somnath_embedde]

No indian number in it.

[Christine_ASUS]

Hi somnath.embedded
Thank you for your reply. I had double check with your SN and your model is ZC550KL.
For you cases, because you have tried all the troubleshooting that you can do at home, please contact Call us if it is impossible to access the service center during Covid-19 period: https://www.asus.com/support/CallUs