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REQUESTING USERS TO EXPLAIN IN DETAIL THE SOUND BUG IN ANDROID 10 ASOP (424)

nidhin3
Zen Master I
I REQUEST USERS TO EXPLAIN IN DETAIL THE SOUND BUG IN ANDROID 10 ASOP (424) WHICH THEY FACE. THIS MIGHT HELP THE TEAM TO FIND THE PROBLEM ACCURATELY.
As a first step I'm mentioning my thoughts and problems that I face.

Overall sound experience is bad in the latest Android 10 ASOP. Personally I'm having the biggest problem with the phone speaker. Wired and bluetooth sound is acceptable for me but, still needs improvement in its Quality at the maximum sound.
A) The earpiece volume while making phone calls is very feable. 

B) Whatsapp voice messages are very feable and I can barely hear the message.

C) Audio quality in youtube has decresed a bit and for some videos the sound is a bit lower than earlier. I feel like the videos involving interviews,Reviews, talk show etc is affected the most while songs videos are not affected that much.( Zentalk is not allowing me to share a link)
17 REPLIES 17

nidhin3
Zen Master I
@Y_ASUS @Blake_ASUS @ServiceH_ASUS
Take a look at the above bugs.

jahir1378myn
Star II
Volumes are low also camera flash not in control flashing always irritating really

Y_ASUS
Zen Master I
Hi nidhin3,
A) The earpiece volume while making phone calls is very feable: 
Which app/app version are you using? Does it appear on Phone app and third party apps? What's your volume level?
B) Whatsapp voice messages are very feable and I can barely hear the message:
Does it appear on all voice messages? 
Is the voice message recorded by you or others? Does it make a difference?
Please tell us your WhatsApp version.
Did the voice message come out from the speaker or earpiece?
C) Could you describe the how the audio sounds in detail? Thank you. 🙂

Y_ASUS
Zen Master I
Hi Rishiii,
Is your phone ZB601KL or ZB630KL? 
Please provide your firmware version: Settings > About phone > Build number.

Have you tried with different bluetooth earphones?
What apps are you using that cannot be heard?
Please tell us the brand and model of your bluetooth earphones.
Thank you 🙂

Y_ASUS
Zen Master I
Hi irudhayarajcse,
Is your phone ZB601KL or ZB630KL? 
Please provide your firmware version: Settings > About phone > Build number.
1. Sound shoudn't come oustide when earphone is connected but Sound is coming outside still earphone is connected in mobile:
Does this happen every time? Have you tried with different earphones? Have you tried with the ASUS earphones that came with the phone?
Did the earphone icon appear on the notification bar when you connected the earphones?
2. Speaker is blaring when volume up: Could you tell us the app you're using when this happens?
Thank you 🙂