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Phone calls not showing up on the screen

Star I
Whenever I get a phone call it is not showing up on the screen. Instead it is showing up on the notification bar alone and I always have to drag down the notification bar tap the call notification and then only I'm able to answer the call. Also, when ever I get an SMS I only get the notification but not the message tone. Please resolve these two issues

Rising Star II
Hi, kindly help us with the following information to find a solution to your query.
1. Name of the Asus device you are using.
2. Firmware version your device is on.