I need restrictions lifted

[mpring]

Hello,
I'm currently in the US with a phone I purchased at a flagship store in the Philippines, since the Pandemic I'm currently in the US. I'm trying to use a "Simplemobile" plan , which I was successful with for 2 months. However, when trying to reup the plan the company says there are restrictions that need to be lifted. Can you please help me with that?

[Christine_ASUS]

Hi mpring
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Since most of the description involved the carrier Simplemobile, can you elaborate more about your question?
2. Model Name: Settings>System>About phone
Refer to the link below to check the model name by model no. in the link
https://www.asus.com/support/FAQ/1014441/
3. Your current firmware version
Settings>System>About Phone>Build Number