01-10-2019 07:18 AM
01-10-2019 11:49 PM
01-11-2019 07:25 AM
Jei_ASUS posted on 2019/1/11 08:49 Hi arousaman, Is your firmware version the latest WW-15.2016.1811.338?Hi @Jei_ASUS ! Thank you very much for answering. I have undertaken some extended testing to better describe the issue. I hope the information I gathered will help to solve this undesired effect or find a workaround. First things first: ->
Is your firmware version the latest WW-15.2016.1811.338?-> Yes, it is: I failed to correctly type the firmware id.
Please tell me the model, year of your Toyota vehicle.-> 2017 Toyota C-HR -> Onboard multimedia device is Toyota Touch 2 and Go Advanced. System was last updated with autumn 2018 version. Second: -> Have been testing extensively and have identified these aspects: -> When prompted, phone and car will pair and connect correctly but for internet (although option is enabled in both phone and car menu) -> Using car multimedia menu and trying to connect to the internet will result in ''Can't connect to the internet'' message. -> Trying a second time will successfully connect and bridge bluetooth to the internet. -> Connection to the internet will then work but... -> Walking away from the car (leaving it on) for a few minutes and coming back will not succeed in reconnection to the internet. Connection will have to be forced from car multimedia menus as described above. -> Of course, turning off the car will result in complete loss of connection and internet connection will have to be forced again (back to first pic.) Paired devices are kept on the car multimedia list but back to step 1: no internet connection sharing. -> I have also tried connecting using wifi with the same result but have to perform extended testing to see if the method described above for bluetooth will work. -> Same SIM card and carrier worked flawlessly with 2016 Zenfone Selfie with car multimedia. Connection was established and reconnected without any problem and there was no need to force connection from multimedia menus. I hope the above information is helpful. Will continue testing connection to other devices although we do know both bluetooth and tethering option work properly on the handset. Looks like software handling of the process is findind some difficulty. Any clue? Is there any other testing you would like me to perform? I am sure we will collect enough information to solve the issue or help develop a fix. Thank you very much. Regards,
02-08-2019 10:27 AM