Android 10 beta *heat up+auto shutdown

[tabaunnurhabiby]

When i used my phone..it is too hot..and power off automatic..please fix it...heating and automatic power off issue..

[AJ1]

tabaunnurhabibyt

When i used my phone..it is too hot..and power off automatic..please fix it...heating and automatic power off issue..

Android 10 beta

Did u tried resetting the device & checking in safe mode, if not ease check that. May be there r bugs in beta version that's why you r facing issue.

[Christine_ASUS]

Hi tabaunnurhabibyt
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps, aka the compatibility between specific 3rd party apps and the current firmware.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
2. Also, please try "the Factory Reset" 
Settings>System>Advanced>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
3. If the issue remains the same after performing the Factory Reset, please contact ASUS repair center in the country of your residence for further device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

[tabaunnurhabiby]

After upgrade 10... I give hard reset.. So no 3 rd party apps work here..it is bug..please fix it...then i downgrade to 9 pie..

[Christine_ASUS]

Hi tabaunnurhabibyt
Thank you for your reply. You may try to downgrade to Android 9, if the situation remains the same, based on your description, the symptoms indicates high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs