Hi all,
I bought an Asus ZenFone 9 from the UK online store. I started to migrate the apps from my old phone to the zf9 and once I finished I started to use my new ZenFone 9 as my main phone. However, I noticed around 3 dso that when i wentato unplug a fter charging the phone it looked as if it has been restarted. I thought it was a software update that somehow just did that so I didn't pay attention but then it repeated again and again every day since.
I started paying attention to it and started trying to disable certain features to see if that made a difference: disabled mobile data, left everything on and now I'm on airplane mode with WiFi on.
I upgraded to the latest version that was pushed some days ago hoping that it would magically solve the issue but... it didn't!
I quick Google Search revealed that sadly this issue is not that uncommon, and has already happened in the UK and Germany to other ZenFone 9 owners.
Is this a hardware problem? Is there a fix or a patch other than simply perform a factory reset and keep seeing the same issue? Can please someone from Asus look into this issue?
Plehank youase tell us some basic information before asking for help:
Model Name: ZenFone 9
Firmware Version: WW_32.2040.2040.23
Rooted or not: no
Frequency of Occurrence: every day
APP Name & APP Version (If your issue relates to the app): not related to an app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
=================================
Scenario: use the phone as usual, leave the phone idle a few times a day, at some point, when you try to use the phone after it sat idle for some time you'll notice that it had restarted because you'll be asked to enter your password again and about/ status will show an up time of just a few minutes
I bought an Asus ZenFone 9 from the UK online store. I started to migrate the apps from my old phone to the zf9 and once I finished I started to use my new ZenFone 9 as my main phone. However, I noticed around 3 dso that when i wentato unplug a fter charging the phone it looked as if it has been restarted. I thought it was a software update that somehow just did that so I didn't pay attention but then it repeated again and again every day since.
I started paying attention to it and started trying to disable certain features to see if that made a difference: disabled mobile data, left everything on and now I'm on airplane mode with WiFi on.
I upgraded to the latest version that was pushed some days ago hoping that it would magically solve the issue but... it didn't!
I quick Google Search revealed that sadly this issue is not that uncommon, and has already happened in the UK and Germany to other ZenFone 9 owners.
Is this a hardware problem? Is there a fix or a patch other than simply perform a factory reset and keep seeing the same issue? Can please someone from Asus look into this issue?
Plehank youase tell us some basic information before asking for help:
Model Name: ZenFone 9
Firmware Version: WW_32.2040.2040.23
Rooted or not: no
Frequency of Occurrence: every day
APP Name & APP Version (If your issue relates to the app): not related to an app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
=================================
Scenario: use the phone as usual, leave the phone idle a few times a day, at some point, when you try to use the phone after it sat idle for some time you'll notice that it had restarted because you'll be asked to enter your password again and about/ status will show an up time of just a few minutes
Hello everyone,
my posts to this discussion are on pages 2, 3 and 4 and like others here I've had the problem of random reboots. These restarts did not start until about a month after the device was put into operation and their occurrence was very unpredictable. Sometimes the phone lasted up to several days without random reboot, other times it restarted practically every other day.
I was prompted by the moderators of this forum to log a bug with the built-in bug reporter, and to provide the generated logs for further research. I did it. In the end, I learned to orientate myself in these reports so much that I was able to trace the restarting issue and assign occurrence dates to it.
Along with @HelpingHand , I tried to figure out which phone setting or app could be causing the problem, but now I know it was a waste of time (...as well as waiting for a fix in the next software update).
Based on the provided error logs, I was then told by the moderator from here on the forum that the phone has a HW problem and I was offered to recall the device from the customer in the form of an RMA. Instead of another wasted time with testing, I consider this message from the forum moderator and the proposed solution to be as fair as possible in the given situation, and I want to give additional thanks for it at this point.
About a week after the initial information about the HW problem, I had a new Zenfone 9 (same 8 GB/256 GB) in my hands, manufacture date 2022.09, (see the label on the phone box - the original problem phone had a manufacture date 2022.07). I set up the phone in exactly the same way as the previous piece, installed identical user apps, stopped system updates to the identical software version I was running the original faulty piece on (WW_32.2050.2050.29) and finally started using the phone normally. At this moment, I have more than 1000 hours of device operation without restarting - see printscreen below, i.e. approximately more than 40 days of continuous operation (I have been working with the phone since mid-November in total).
For me, the case is closed like this: this is a HW problem that ASUS knows about, although it has never officially acknowledged it publicly, as is usually for example in the case with recalls in the automotive industry. For me, this public "non-acknowledgment" is the only stain on the reputation of ASUS, which I am willing to forgive now, with a working phone in my hand which they really did well.
De Funes
@dimark096 wrote on January 2:
„now I'm thinking about whether should i take a new one or search for another phone...“
Take a new one, absolutely 😉
my posts to this discussion are on pages 2, 3 and 4 and like others here I've had the problem of random reboots. These restarts did not start until about a month after the device was put into operation and their occurrence was very unpredictable. Sometimes the phone lasted up to several days without random reboot, other times it restarted practically every other day.
I was prompted by the moderators of this forum to log a bug with the built-in bug reporter, and to provide the generated logs for further research. I did it. In the end, I learned to orientate myself in these reports so much that I was able to trace the restarting issue and assign occurrence dates to it.
Along with @HelpingHand , I tried to figure out which phone setting or app could be causing the problem, but now I know it was a waste of time (...as well as waiting for a fix in the next software update).
Based on the provided error logs, I was then told by the moderator from here on the forum that the phone has a HW problem and I was offered to recall the device from the customer in the form of an RMA. Instead of another wasted time with testing, I consider this message from the forum moderator and the proposed solution to be as fair as possible in the given situation, and I want to give additional thanks for it at this point.
About a week after the initial information about the HW problem, I had a new Zenfone 9 (same 8 GB/256 GB) in my hands, manufacture date 2022.09, (see the label on the phone box - the original problem phone had a manufacture date 2022.07). I set up the phone in exactly the same way as the previous piece, installed identical user apps, stopped system updates to the identical software version I was running the original faulty piece on (WW_32.2050.2050.29) and finally started using the phone normally. At this moment, I have more than 1000 hours of device operation without restarting - see printscreen below, i.e. approximately more than 40 days of continuous operation (I have been working with the phone since mid-November in total).
For me, the case is closed like this: this is a HW problem that ASUS knows about, although it has never officially acknowledged it publicly, as is usually for example in the case with recalls in the automotive industry. For me, this public "non-acknowledgment" is the only stain on the reputation of ASUS, which I am willing to forgive now, with a working phone in my hand which they really did well.
De Funes
@dimark096 wrote on January 2:
„now I'm thinking about whether should i take a new one or search for another phone...“
Take a new one, absolutely 😉
