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ZenFone 9 getting very hot and battery draining

Star I

Model Name: ZenFone 9

Firmware Version: 33.0804.2060.189

Rooted or not: Not rooted

Frequency of Occurrence: Daily


I have found recently that my phone gets really hot (especially on the left side, towards the top) at all times.

This happens at al times when I am both using and not using the phone. I have killed all apps and restarted my phone multiple times.

This is also causing my battery to drain very fast.  I am lucky if the phone lasts 10hrs before running out. I can lose 30% in 2 hrs sometimes 



Hey @BZH,
Can you please share a log file along with the battery usage screenshots?

Please follow the below steps to enable the built-in log tool (Bug reporter).

1. Open “Calculator APP”

2. Enter “.19595+=”

3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Star I

Hi @Mansi_ASUS 

Thank you for your reply.  I have the log files. Do I need to send them provatly across, or can you confirm that there is not personal/sensitive data in the logs?