GPay (partially) broken, unable to use it for public transport
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08-22-2022 07:27 PM
Hi.
One week in, converted to the Zenfone 9 from a Pixel device. Both are updated to the latest software, OS and apps. For GPay this means I'm on 159.1.1 (the latest at the time of this writing).
With the Pixel I can
Pay at supermarkets, restaurants, you name it. The default payment terminal? Works
Pay for public transport in Singapore, bus and train services: You check in and check out, done
With the Zenfone I can
Pay at supermarkets, restaurants, you name it. The default payment terminal? Works
BUT I cannot pay for public transport. The gantries for train services refuse the payment with "Invalid card" and the bus terminals say something along the lines of "Please select a valid card". This is ... annoying. Annoying enough for me to potentially give up on the phone as a daily driver, because I need this All. The. Time.
Now, by process of elimination, this isn't a problem of
My bank card. It works as a physical card (if I bring it along) and it's the same card registered on both the Pixel and my Zenfone 9
The local infrastructure in Singapore: It works for everyone else, works with the Pixel, works with the physical card, doesn't work with my Zenfone 9
The GPay version: The version is the same across my devices
This leads me to the conclusion that there's something broken in the NFC support on my device, whether it's hardware issues or an (ASUS related) software problem.
Any idea how this could be tracked down and (hopefully) fixed? Being unable to get around my city without bringing my wallet is a hugely annoying issue and enough to regret the Zenfone 9 purchase if it stays unfixed..
One week in, converted to the Zenfone 9 from a Pixel device. Both are updated to the latest software, OS and apps. For GPay this means I'm on 159.1.1 (the latest at the time of this writing).
With the Pixel I can
Pay at supermarkets, restaurants, you name it. The default payment terminal? Works
Pay for public transport in Singapore, bus and train services: You check in and check out, done
With the Zenfone I can
Pay at supermarkets, restaurants, you name it. The default payment terminal? Works
BUT I cannot pay for public transport. The gantries for train services refuse the payment with "Invalid card" and the bus terminals say something along the lines of "Please select a valid card". This is ... annoying. Annoying enough for me to potentially give up on the phone as a daily driver, because I need this All. The. Time.
Now, by process of elimination, this isn't a problem of
My bank card. It works as a physical card (if I bring it along) and it's the same card registered on both the Pixel and my Zenfone 9
The local infrastructure in Singapore: It works for everyone else, works with the Pixel, works with the physical card, doesn't work with my Zenfone 9
The GPay version: The version is the same across my devices
This leads me to the conclusion that there's something broken in the NFC support on my device, whether it's hardware issues or an (ASUS related) software problem.
Any idea how this could be tracked down and (hopefully) fixed? Being unable to get around my city without bringing my wallet is a hugely annoying issue and enough to regret the Zenfone 9 purchase if it stays unfixed..
30 REPLIES 30
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09-07-2022 01:41 AM
darklajidRead properly.https://zentalk.asus.com/en/discussion/comment/226822#Comment_226822
Okay, please stop your armchair debugging from overseas. As I CLEARLY STATED both in the original post and just now, in the post you replied to: VISA cards work fine, physical or otherwise. And yes, of course I'm referring to public transportation. I use this card for a long time, for exactly this purpose. I still do it, but because of the bug I describe in this very post I now have to carry it along (or use the watch).
Your information is plain and utterly wrong. Trying to help without knowing about the situation is one thing, trying to correct someone about the public transport system in their country of residence is a bit off.
View post
AS I CLEARLY STATED the communication between google pay and VISA is BROKEN. That I know for a fact, what I'm trying to figure out is why.
What I stated about the terminals is 100% correct. That's why google pay doesn't work there but in stores etc.
Another thing I know is, it's NOT an asus problem, it's affecting other devices as well which have been reported by tons of users in singapore. You can not expect an answer from ASUS on a google related problem, it's that simple.
I would follow the normal steps anyone should:
Go to Settings > Connected Devices > Connection Preferences > NFC > Require Device unlock for NFC (tick)
Go to Settings > Connected Devices > Connection Preferences > NFC > Contactless Payments > Payment default (Google Pay), Use default (Always)
_________________________________________________________
Readd your card, see if that works.
_________________________________________________________
if it doesnt work then:
Uninstall the app, if its a system app, uninstall system updates, try updating again.
_________________________________________________________
Check if a non VISA card works, if it does, contact your bank and ask whats going on, likely they know more since it should be more widespread.
_________________________________________________________
Report to google and ask for help if all efforts are fruitless.
If you refuse to try all the steps you can then simply cry here and eventually live with it or sell the phone again. I don't need to understand the transport system in singapore to understand how NFC protocols work and that transport systems use different protocols from stores and whatnot.
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09-07-2022 02:59 AM
Dude. Please stop. Not sure what you're trying to prove here.. Oh! I just remembered that Trolls are literally from Denmark. And I fell for it..
AS I CLEARLY STATED the communication between google pay and VISA is BROKEN. That I know for a fact, what I'm trying to figure out is why.
It's not. GPay works on other phones, with VISA cards. You know that for a fact? Citation needed.
What I stated about the terminals is 100% correct. That's why google pay doesn't work there but in stores etc.
100% correct? Easy to provide a source then, I guess? Yet you didn't. It worked before I got the Zenfone, still worked when the Zenfone Did Not (I brought two phones and tried side by side). According to all information I have, GPay works fine for people all around, VISA or MasterCard.
Because I have a huge dislike for know-it-alls and keyboard warriors like you, I invested a bit of time and energy to "Feed the troll 1"¹ showing the problem with my Zenfone and "Feed the troll 2"² showing a Pixel 4A working fine, with the same software/account and yes, a VISA card of all things! Who'd have thought that this is possible? GASP, Oh No, This Man Is Wrong?¿ Welcome to my ignore list, buddy.
I cannot post links, because I haven't spammed people with useless advice long enough, so .. build your own.
① Go to www dot youtube dot com slash shorts slash 2cpe8-_0Iro
② Go to www dot youtube dot com slash shorts slash 11c9T5YD--I
AS I CLEARLY STATED the communication between google pay and VISA is BROKEN. That I know for a fact, what I'm trying to figure out is why.
It's not. GPay works on other phones, with VISA cards. You know that for a fact? Citation needed.
What I stated about the terminals is 100% correct. That's why google pay doesn't work there but in stores etc.
100% correct? Easy to provide a source then, I guess? Yet you didn't. It worked before I got the Zenfone, still worked when the Zenfone Did Not (I brought two phones and tried side by side). According to all information I have, GPay works fine for people all around, VISA or MasterCard.
Because I have a huge dislike for know-it-alls and keyboard warriors like you, I invested a bit of time and energy to "Feed the troll 1"¹ showing the problem with my Zenfone and "Feed the troll 2"² showing a Pixel 4A working fine, with the same software/account and yes, a VISA card of all things! Who'd have thought that this is possible? GASP, Oh No, This Man Is Wrong?¿ Welcome to my ignore list, buddy.
I cannot post links, because I haven't spammed people with useless advice long enough, so .. build your own.
① Go to www dot youtube dot com slash shorts slash 2cpe8-_0Iro
② Go to www dot youtube dot com slash shorts slash 11c9T5YD--I
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09-07-2022 03:57 AM
PEOPLE!
I would appreciate it if you could stop fighting in the forums.
While you all have valid points to make, fighting in a forum will NOT solve the issue at hand, we are looking into this issue.
One more thing and I'll lock the thread.
I would appreciate it if you could stop fighting in the forums.
While you all have valid points to make, fighting in a forum will NOT solve the issue at hand, we are looking into this issue.
One more thing and I'll lock the thread.
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09-07-2022 03:58 AM
When I tried to Gpay on the bus, it was linked with a Visa card and seems to work fine. I stay in woodlands area and work near vivocity. I don't mind meeting up with you and comparing settings because I felt very frustrated when my zenfone 8 didn't work.
Don't recall if you mentioned that you updated Gpay to the same version as mine(or latest).
Don't recall if you mentioned that you updated Gpay to the same version as mine(or latest).
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09-07-2022 04:03 AM
I don't mind meeting up with you and comparing settings because I felt very frustrated when my zenfone 8 didn't work.
Can! Don't think there are many settings to go through, but if you got an idea that helps, I'll buy you beers or treat you dinner 🙂 I'm staying more central though, think Bugis/Little India thereabouts.
Don't recall if you mentioned that you updated Gpay to the same version as mine(or latest).
I'm more or less constantly up to date across the board, right now it's the same as yours (160.1.1). The YT videos above are done with that version on both phones.
Can! Don't think there are many settings to go through, but if you got an idea that helps, I'll buy you beers or treat you dinner 🙂 I'm staying more central though, think Bugis/Little India thereabouts.
Don't recall if you mentioned that you updated Gpay to the same version as mine(or latest).
I'm more or less constantly up to date across the board, right now it's the same as yours (160.1.1). The YT videos above are done with that version on both phones.
