camera app zenfone 8

[zgredek94]

Model Name: Zenfone 8
Firmware wersion: 31.1010.0411.89, freshly updated
Not rooted

My camera app seems to not having acces to camera. ;(
Screen is simply black when I try to make a picture by it,
BUT in whatsapp everything works fine, front and back camera as well (i can make a picture, send it etc.),
facebook app takes only selfies, when i change to main camera picture freezes, but i can change back and it (selfie) works.
messenger is like facebook, selfie works fine, main freezes, i can go back to selfie and it works
Google lens doesnt work, black picture
i even downloaded snapchat and it works like fb and messenger.

I did everything like they advised on this topic: FAQ/1015523 about camra problems
Reboot, clearing storage, updating firmeware and factory reset doesnt help, in safe mode camera also doesnt work.
I dont know how to "Update the Camera app from Google Play：Then start the Camera ( front & rear camera) again".
In settings i noticed the camera app doesnt show any of its premissions.
Help pls.

[Qbert123]

keren_ASUS

Hi @Qbert123

Thank you for reaching out. Please check if your phone will pass the SMMI test,

Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test/Tele Camera Capture Test/Front Camera Capture Test

View post

I did try the SMMI test when I was troubleshooting this problem last week and it didn't work. After typing ".12345+=" into the calculator nothing happened.
Yesterday I gave my phone to customer service. In addition to the camera issue there was also a small area on the screen (below left of the finger print sensor) that had a light blue discoloration.
I hope it will be fixed for good now.

[ASUS_Bot]

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