Whatsapp unable to recognise File Manager as explorer. "You may not have proper app....."

[shreyashchauhan]

Please tell us some basic information before asking for help:
Model Name: Asus 6z
Firmware Version: Latest A11
Rooted or not: No
Frequency of Occurrence: Regular
APP Name & APP Version (If your issue relates to the app): Whatsapp and Default File Manager
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I tried sending a picture as a document on whatsapp. Whenever i click "Browse other docs". I get this error which says " You many not have a proper app to view this content ". I have already reinstalled whatsapp and tried clearing cache and storage in file manager and gallery both several times. Rebooted too. The only thing i got it worked is installing 3rd party file manager. Do note that only few 3rd party file manager seems to work, not all.

[victor010]

 Hi there, thank you for highlighting the issue. We have made a note of the feedback.

[shreyashchauhan]

VS-KR

You try to open a .pdf file ? But File Manager is not a PDF reader 😬

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Dude, i literally wrote "Browse other docs" which opens up gallery. Have you ever used whatsapp before?

[shreyashchauhan]

victor0_ASUS

 Hi there, thank you for highlighting the issue. We have made a note of the feedback.

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Thank you for your response!

[xavier084]

Hi,
Have you tried to clear the app caches and check it again because Something is similar happened to me and When I clear the WhatsApp app caches my problem got solved.