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screen turns off when making a call using an app

andresga_69
Star I

‎02-11-2021 08:04 PM


Using WhatsApp or Facebook messenger, the screen turns off and does not allow turning it on until the call is finished, in addition to the rotating camera when pressing the button to put it frontally, it tells me that it is blocked now I need to know if it is a hardware problem or a software






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1 REPLY 1

Anders_ASUS
Hall of Fame III

‎02-17-2021 04:34 AM

andresga_69
Using WhatsApp or Facebook messenger, the screen turns off and does not allow turning it on until the call is finished, in addition to the rotating camera when pressing the button to put it frontally, it tells me that it is blocked now I need to know if it is a hardware problem or a software

data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAAUCAQAAAAngNWGAAAA/0lEQVR4AYXNMSiEcRyA4cfmGHQbCZ...


screen turns off when making a call using an app
Your proximity sensor is covered by a case or screen protector. Please remove it
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