Please tell us some basic information before asking for help: Model Name:ZENFONE 6 Firmware Version:WW-18.0610.2101.132 Rooted or not:NO Frequency of Occurrence: APP Name & APP Version (If your issue relates to the app): In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. ========================================
Installed the update and apparently forgot my unlock pattern. The phone won't accept fingerprint after the installation and I can't find any way to unlock it. Does anyone have any options outside of factory reset?