Charging issue

[ranathpodem]

Please tell us some basic information before asking for help:
Model Name: 6z
Firmware Version: latest
Rooted or not: not
Frequency of Occurrence: 1st time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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It shows fast charging but the estimated time to full charge is about 2 hrs for 50% charging. Using the original adapter and third party cable.

What is the problem and solution.

[victor010]

Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue
factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/
4. Last option would be to visit
the service center to have a check. Locate here:
https://www.asus.com/in/support/Service-Center/India