Audio wizard Issues

[kinguntas23]

Hi there. 
So I don't know If this issue just popped up with the 174 FW or has been around before since I hadn't tested headphones before. But audio wizard doesn't seem to be working at all with headphones. No other audio presets work except for normal. When I click on any other, the audio stops and doesn't come back until I take the headphones out and completely close all music playing apps and audio wizard. 
I'll try other headphones and update this topic. 

Also, another concern about audio wizard is that it's very inconvenient to get out of all apps to go to audio wizard.  Could we get a smart key option to toggle between audio presets? Thankyou 

[paras0710]

lovin2501 said:

paras0710 said:

lovin2501 said:

lovin2501 said:

lovin2501 said:

paras0710 said:

lovin2501 said:

Anders_ASUS said:

I just tried Amazon Music app with the ZenFone 6 speaker, the bundled headphones and a pair of BT headphones. All of them worked with our Audio Wizard. I don't understand why this doesn't work for you

Please look into the attached video...it doesn't works with Amazon Music...I believe many people have same issue, posted in this thread.

Strange but its working fine on Amazon music for me. See i have uploaded video the music in this video is recorded using phones screen recorder so music doesn't seems to be changing but in reality its working fine

That means Every Asus 6z is behaving different ? No consistency at all ? Something works for someone while not for others.... Strange .....But that's not acceptable need a solution,...

+ One more thing....you recorded it via inbuilt screen recorder....in mine when I try to do same for even other music streaming app the Audio wizard gets stop working while screen recorder is active. So now 2 issues : a) audio wizard doesn't work for Amazon music . (B) audio wizard stops working for other streaming app also while screen recorder is on/running...... Attaching ref video for issue (b)...audiowizard stops with other music apps too when screenrecorder is running

Ref. Video attached

Which version you have? Mine is 256/8 GB. Can you check kernel version in your setting does  it end with 'perf+' or just 'perf' ?

Mine is 64/6 GB. Kernel is perf+(see attached scr shot)

Mine is just perf so different board i think not just different nand and ram chip.

[lovin2501]

paras0710 said:

lovin2501 said:

paras0710 said:

lovin2501 said:

lovin2501 said:

lovin2501 said:

paras0710 said:

lovin2501 said:

Anders_ASUS said:

I just tried Amazon Music app with the ZenFone 6 speaker, the bundled headphones and a pair of BT headphones. All of them worked with our Audio Wizard. I don't understand why this doesn't work for you

Please look into the attached video...it doesn't works with Amazon Music...I believe many people have same issue, posted in this thread.

Strange but its working fine on Amazon music for me. See i have uploaded video the music in this video is recorded using phones screen recorder so music doesn't seems to be changing but in reality its working fine

That means Every Asus 6z is behaving different ? No consistency at all ? Something works for someone while not for others.... Strange .....But that's not acceptable need a solution,...

+ One more thing....you recorded it via inbuilt screen recorder....in mine when I try to do same for even other music streaming app the Audio wizard gets stop working while screen recorder is active. So now 2 issues : a) audio wizard doesn't work for Amazon music . (B) audio wizard stops working for other streaming app also while screen recorder is on/running...... Attaching ref video for issue (b)...audiowizard stops with other music apps too when screenrecorder is running

Ref. Video attached

Which version you have? Mine is 256/8 GB. Can you check kernel version in your setting does  it end with 'perf+' or just 'perf' ?

Mine is 64/6 GB. Kernel is perf+(see attached scr shot)

Mine is just perf so different board i think not just different nand and ram chip.

So ? It means I have done mistake buying this unit ? For me phone basic things won't work as they do for others? 
@Anders_ASUS..... Can someone from Asus team provide me the solution ..... ??

[lovin2501]

lovin2501 said:

paras0710 said:

lovin2501 said:

paras0710 said:

lovin2501 said:

lovin2501 said:

lovin2501 said:

paras0710 said:

lovin2501 said:

Anders_ASUS said:

I just tried Amazon Music app with the ZenFone 6 speaker, the bundled headphones and a pair of BT headphones. All of them worked with our Audio Wizard. I don't understand why this doesn't work for you

Please look into the attached video...it doesn't works with Amazon Music...I believe many people have same issue, posted in this thread.

Strange but its working fine on Amazon music for me. See i have uploaded video the music in this video is recorded using phones screen recorder so music doesn't seems to be changing but in reality its working fine

That means Every Asus 6z is behaving different ? No consistency at all ? Something works for someone while not for others.... Strange .....But that's not acceptable need a solution,...

+ One more thing....you recorded it via inbuilt screen recorder....in mine when I try to do same for even other music streaming app the Audio wizard gets stop working while screen recorder is active. So now 2 issues : a) audio wizard doesn't work for Amazon music . (B) audio wizard stops working for other streaming app also while screen recorder is on/running...... Attaching ref video for issue (b)...audiowizard stops with other music apps too when screenrecorder is running

Ref. Video attached

Which version you have? Mine is 256/8 GB. Can you check kernel version in your setting does  it end with 'perf+' or just 'perf' ?

Mine is 64/6 GB. Kernel is perf+(see attached scr shot)

Mine is just perf so different board i think not just different nand and ram chip.

So ? It means I have done mistake buying this unit ? For me phone basic things won't work as they do for others? 
@Anders_ASUS..... Can someone from Asus team provide me the solution ..... ??

Awaiting response n resolution.

[Anders_ASUS]

+ One more thing....you recorded it via inbuilt screen recorder....in mine when I try to do same for even other music streaming app the Audio wizard gets stop working while screen recorder is active. So now 2 issues : a) audio wizard doesn't work for Amazon music . (B) audio wizard stops working for other streaming app also while screen recorder is on/running...... Attaching ref video for issue (b)...audiowizard stops with other music apps too when screenrecorder is running

A: I just updated to latest Amazon Music version on my ZF6 and then Audio Wizard stopped working. Killing both apps didn't fix the issue. But when i restarted my phone, then Audio Wizard started working again. It could be as easy as that you just need to restart your phone
B: Audio Wizard stops because you have set your screen recorder to internal audio. Change it to microphone and it will work

[lovin2501]

Anders_ASUS said:

+ One more thing....you recorded it via inbuilt screen recorder....in mine when I try to do same for even other music streaming app the Audio wizard gets stop working while screen recorder is active. So now 2 issues : a) audio wizard doesn't work for Amazon music . (B) audio wizard stops working for other streaming app also while screen recorder is on/running...... Attaching ref video for issue (b)...audiowizard stops with other music apps too when screenrecorder is running

A: I just updated to latest Amazon Music version on my ZF6 and then Audio Wizard stopped working. Killing both apps didn't fix the issue. But when i restarted my phone, then Audio Wizard started working again. It could be as easy as that you just need to restart your phone
B: Audio Wizard stops because you have set your screen recorder to internal audio. Change it to microphone and it will work

A. Even restarting doesn't works. Audio wizard do not works with amazon music in any senario for me.
B. It works with internal audio while screen recorder is s active for other person ( he recorded in stereo) while screen recorder is running ...stereo recording is not possible with microphone enabled....& There's lot of difference when recorded internal audio vs recorded on external mic. 
There's some catch ...audio wizard doesn't gets disable with internal audio n screen recorder on 8 gb version while it gets disable on 6 GB version with same senario....needs to be addressed.