Audio wizard Issues

[kinguntas23]

Hi there. 
So I don't know If this issue just popped up with the 174 FW or has been around before since I hadn't tested headphones before. But audio wizard doesn't seem to be working at all with headphones. No other audio presets work except for normal. When I click on any other, the audio stops and doesn't come back until I take the headphones out and completely close all music playing apps and audio wizard. 
I'll try other headphones and update this topic. 

Also, another concern about audio wizard is that it's very inconvenient to get out of all apps to go to audio wizard.  Could we get a smart key option to toggle between audio presets? Thankyou 

[kinguntas23]

Anders_ASUS said:

Ok, I will ask our software developers what kind of info they need to find what is wrong with your phone

Thankyou sir

[lovin2501]

Audio wizard not working with Amazon Music. Kindly check and revert.

[Anders_ASUS]

lovin2501 said:

Audio wizard not working with Amazon Music. Kindly check and revert.

Are you only experiencing that Audio wizard doesn't with with Amazon Music?

[lovin2501]

Anders_ASUS said:

lovin2501 said:

Audio wizard not working with Amazon Music. Kindly check and revert.

Are you only experiencing that Audio wizard doesn't with with Amazon Music?

Yes it doesn't works with Amazon Music. While it works with wynk music & gaana.com...i haven't tried any other music streaming services yet.

[Anders_ASUS]

I just tried Amazon Music app with the ZenFone 6 speaker, the bundled headphones and a pair of BT headphones. All of them worked with our Audio Wizard. I don't understand why this doesn't work for you