Please tell us some basic information before asking for help: Model Name: zenfone 5 ze620kl Firmware Version: Rooted or not: Frequency of Occurrence: APP Name & APP Version (If your issue relates to the app): In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. ======================================== The phone turned off suddenly. When I try to reopen it, the asus logo appears and then closes again.
Hi mihaialexandru380 Thank you for your asking. Have your device ever fallen recently? Kindly try some stay-at-home troubleshooting tips below. A. Please try the following steps to access recovery mode for the Factory Reset: 0. Try to back up your data with USB cable 1. Power off the phone, then keep pressing "volume down key" 2. Press "power key" and stop press " power key" once you feel the vibration, still keep pressing "volume down key" 3. Stop press "volume down key" once you enter [Android Recovery] Screen 4. Choose "Wipe data/factory reset">"Yes" 5. "Reboot system now" #Hardware Reset Guide https://www.asus.com/support/FAQ/1006346/ Please note that once the steps are completed, all data, apps, settings and personal information will be deleted. B. If the situation remain the same or could not get into recovery mode, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/ If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs