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Slow charging issues

adfjio777
Star I
Hi,
My phone 5z has recently stopped fast charging. The battery icon shows only + sign instead of ++ as earlier. It takes hours to complete 50%. using the same adapter which came with the box. Tried all solutions reason the zentalk forums. Please help
Regards
Felix
2 REPLIES 2

may423qq
Star I
一直都是用原廠的充電裝置,現在5z也是一直無法快充,常常看一下網站電池都充不回來,想了解是不是因為更新軟體的原因

victor010
Zen Master III
Hi there, kindly let us know which firmware version your device is on.
Also in order to help you better kindly help us with the following details:
1. Kindly let us know the Charging time taken from 0 - 100%.
2. What's the charging time difference between the current & previous update.
3. Try another charger & let us know if there is any difference.
4. Use the ASUS charger on a different phone & let us know the difference.