Slow charging issues

[adfjio777]

Hi,
My phone 5z has recently stopped fast charging. The battery icon shows only + sign instead of ++ as earlier. It takes hours to complete 50%. using the same adapter which came with the box. Tried all solutions reason the zentalk forums. Please help
Regards
Felix

[may423qq]

一直都是用原廠的充電裝置，現在5z也是一直無法快充，常常看一下網站電池都充不回來，想了解是不是因為更新軟體的原因

[victor010]

Hi there, kindly let us know which firmware version your device is on.
Also in order to help you better kindly help us with the following details:
1. Kindly let us know the Charging time taken from 0 - 100%.
2. What's the charging time difference between the current & previous update.
3. Try another charger & let us know if there is any difference.
4. Use the ASUS charger on a different phone & let us know the difference.