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I found a problem where my battery can't be charged 100% can anyone help? When 93% charging stop.

Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone 5Z
Firmware Version: latest
Rooted or not: No
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Community Legend II
Hi marthinl452
Thank you for your sharing. Please check if you have opened "Battery Care"
Setting>Battery>PowerMaster>Battery care
If you have opened "Battery Care", schedule charging will charge the phone to 80% first, then charge to 100% in last 2 hours of the setting period.

Also, you can enter "Safe Mode" to charge your phone to see if the situation remain the same.
# How to enter and exit "Safe Mode"

Does the issue start after any firmware/app download or update? Please try to re-insert the charger and re-boot the phone. If the phone turn off, could it be charge to 100%? If it could, please provide me the screenshot of
②Setting>Battery>3 dots on the top"Show app usage"

Furthermore, how old is your battery? You can also contact ASUS repair center in the country of your residence to check your battery health:
If it is impossible to access the service center during Covid-19 period, please try Call us: