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Display become unresponsive during double tap to turnoff while on a call

xbms
Star II
Please tell us some basic information before asking for help:
Model Name: ZENFONE 5Z ZS621KL
Firmware Version:WW-100.10.107.99
Rooted or not: NO
Frequency of Occurrence: ALWAYS
APP Name & APP Version (If your issue relates to the app):
HI... Iam using zenfone 5z ZS621KL [Indian version ] for almost two years. It was running fine until the latest update  WW-100.10.107.99. Whenever I call someone if I have used the proximity sensor for once and then turn of the display by DOUBLE TAPPING during the call, My phone's display will not turn off, instead it goes to the lockscreen and then the whole display become unresponsive. If I use power button instead of double tap to turn off the display this issue will not occur.
For information
- I didn't dropped my phone since I bought it.
- My phone's display is working fine but goes crazy only during above said scenario.
- My phone's proximity sensor is working fine as it should be.
-I have done hardware reset thrice for this issue.
I have added a video footage of this issue along with this post. From my point of view its a software bug. All others who are reading this post and have zenfone 5z on current version of update, Please check and give your response and if anyone is having a solution for this issue will be much helpful.
Thank you.


34 REPLIES 34

aamod_v8
Zen Master I
adityapruthi2001

https://zentalk.asus.com/en/discussion/comment/139226#Comment_139226

screenshot-20201212-225121387.jpg

screenshot-20201212-225201494.jpg

screenshot-20201212-225238872.jpg

Well well well! @amitgarde3 @aamod.v8 andddd @Chintan Devganiya. Haha. Looks like you all were saying something 6 months back. (no grudges) this was the problem i was trying to explain. But I think now the problem has encountered by you all.


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I dont see point of tagging me here.

AmitGarde
Community Legend II
adityapruthi2001

https://zentalk.asus.com/en/discussion/comment/139226#Comment_139226

screenshot-20201212-225121387.jpg

screenshot-20201212-225201494.jpg

screenshot-20201212-225238872.jpg

Well well well! @amitgarde3 @aamod.v8 andddd @Chintan Devganiya. Haha. Looks like you all were saying something 6 months back. (no grudges) this was the problem i was trying to explain. But I think now the problem has encountered by you all.


View post
Who said i am facing this issue as you mentioned?? The screenshots you shared are totally disscussions of another issue with screen locking on double tap i think you did not go with this topic more specifically,your Screenshots and this thread are diffrent issues Everything works great with me same goes with me as aamod.v8 said "No point in tagging me here"🙄

Chintan_Devgani
Rising Star I
adityapruthi2001

https://zentalk.asus.com/en/discussion/comment/139226#Comment_139226

screenshot-20201212-225121387.jpg

screenshot-20201212-225201494.jpg

screenshot-20201212-225238872.jpg

Well well well! @amitgarde3 @aamod.v8 andddd @Chintan Devganiya. Haha. Looks like you all were saying something 6 months back. (no grudges) this was the problem i was trying to explain. But I think now the problem has encountered by you all.


View post
The bug you were talking about in those screenshots are completely different than this one. This bug has to do with the proximity sensor and not the display

xbms
Star II
rahulraghuram172

https://zentalk.asus.com/en/discussion/comment/137713#Comment_137713

@xbms . How can you say that "Let us hope that ASUS will fix this on their next update" lol😂😅🤣. You dont know there are lot of bugs still need to be fixed that came along with the initial asus android 10 os update. You can see lot of people complaining of the same thing, still asus hasn't fixed it. They release update stating that that so and so bugs are fixed but actually they have created another bug and we people report it here and some moderators says that they reported it to asus. Either asus listens to it or ignores it as usual. if asus listens to it the above said bug fixing update cycle continues. Actually this is a trap they make our phone useless with their buggy os updates and force us to buy new device. Opting asus was a big mistake.


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@rahulraghuram172 . YES I HAVE SAID THAT  "Let us hope that ASUS will fix this on their next update". I mean you [ WE ] have to wait till next update, meanwhile asus will get enough time to find a solution for this issue. Can you please point out what was wrong in my saying ?
Other than waiting for next OTA update is there anything else do you have to suggest to solve this issue ?
Please feel free to comment, we are waiting for your solution. Thank you.

Christine_ASUS
Community Legend II
Christine_ASUS

Hi friends

I just tried again about the function in V92 and V99. Both versions have the same reaction, does the behavior appear right after any system/apps' download or update?

(1) Block the Light Sensor>back to home>double tap to turn off the screen>the device can not swipe up to unlock, click power bottom will active *swipe up to unlock

(2) Block the Light Sensor>back to home>double tap to turn off the screen>swipe down>Settings>unlock>Settings panel stuck.

Does aforementioned passage correctly describe the situation?


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Hi friends
These 2 "blocking Light Sensor + double tap to turn off" behaviors are solved on latest firmware version WW-100.10.107.123.
Starting from today, this firmware will be rolled out to different region one by one randomly. Please stay tuned with our website and your consideration will be very much appreciated.
Thank you for your continued support and patronage. Cheers.