Battery issue

[kingpiyushdurej]

Please tell us some basic information before asking for help:
Model Name: Asus zenfone 5z 6gb
Firmware Version: don't know but has March security update
Rooted or not: not rooted
Frequency of Occurrence: regularly
APP Name & APP Version (If your issue relates to the app
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The main problem is with battery ,with the latest update battery drain out very quickly in normal use
Sometimes fast charging doesn't work sometimes it doesn't recognise the charger heating issue is also very common

[AmitGarde]

Anders_ASUS

No one will believe me if I say that the battery life is the same in A10 as in A9, so who is willing to factory reset their phone, run three sets of PCMARK and then downgrade to A9 and do another three sets so you can tell everyone that there's actually no major difference?

Maybe one is slightly better than the other when both are factory reset but we're talking a couple of % in difference, not 50%

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Thankyou,Agreed to ur explaination and will require sometime to test ur advice 😊
Some drast changes are able to be observed in SOT this is what more bothering us and so we are comparing A9 TO A10 as explained earlier in above comment

[Debasish_Sahoo]

Anders_ASUS

No one will believe me if I say that the battery life is the same in A10 as in A9, so who is willing to factory reset their phone, run three sets of PCMARK and then downgrade to A9 and do another three sets so you can tell everyone that there's actually no major difference?

Maybe one is slightly better than the other when both are factory reset but we're talking a couple of % in difference, not 50%

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Yes sir there is not much major difference in battery % in compare to A9 but in A10 I feel a little bit more battery drain bt I think this may be due to battery health as battery is getting old and its almost 2 years so this may be the reason behind the extra battery drain.
Thank you sir for your quick response and clearing our doubts 😊

[ramneek2110]

The main point of this thread was 1) battery drain. That has been explained by the Mod.
What about the 2) Not recognising the charger? Enlightenment on this issue too??
@amitgarde3 @Anders_ASUS

[AmitGarde]

ramneek2110

The main point of this thread was 1) battery drain. That has been explained by the Mod.

What about the 2) Not recognising the charger? Enlightenment on this issue too??

@amitgarde3 @Anders_ASUS

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Are you talking about fast charging isnt visible on lockscreen? Or not even normal charging is happening with asus charger?

[ramneek2110]

amitgarde3

https://zentalk.asus.com/en/discussion/comment/86079#Comment_86079

Are you talking about fast charging isnt visible on lockscreen? Or not even normal charging is happening with asus charger?

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Not charging at all let alone fast charging.
I was facing this issue for 1 week. But now all good. Hopefully it doesn't return again.
It was only charging when pinching on the back around the SIM tray area. After some research found that there's a cable present on that area which is connected to the charging port PCB. Now its back to normal. It makes me wonder if its software or hardware issue as automatically fixed. Or maybe coincidentally while pinching the loose cable got attached back to its place.
Nevertheless couple of users are also facing the same.