Asus Zenfone 5 all sim cards deactivated, sim tools utilities all turned off, forever!

[Vico]

Please tell us some basic information before asking for help:
Model Name: ASUS Zenfone 5
Firmware Version: ASUS_TOOJ_WW_user_2.22.40.54_20151120_16
Rooted or not: not
Frequency of Occurrence: permanent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[Vico]

All features working properly except that sim cards are deactivated including network provider.

[Vico]

Wasn't aware that there's zentalk.asus.com, I'm still hoping that I can still use this phone properly because this was just 4 months old from the time I bought it and then it retired in blink of an eye while I was texting my wife. The phone which supposed to be used in case of emergency put me to an emergency itself. If this is not a marketing scheme, this must be a marketing scam.

[Vico]

[Christine_ASUS]

Hi Vico
Thank you for your asking. We do not provide this firmware you mentioned for ZenFone5, may you please provide the information below so that we can better assist you.
1. Model Name: Settings>System>About phone
Refer to the link below to check the model name by model no. in the link
https://www.asus.com/support/FAQ/1014441/
2. Your current firmware version
Settings>System>About Phone>Software information
3. Have you ever rooted or unlocked your device before?
4. Also, please try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
5. After performing the Factory Reset, if the situation remains the same, please try SMMI test 
Calculator> type ".12345+=">SMMI TEST>Single Test>SIM Signal Test
If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs