Christine_ASUS
Hi skylegend720
Thank you for your quick reply. Sorry for any inconvenience it may cause, kindly provide the information below:
1. Couldn't the receiver hear you clearly (like signal unstable, hissing?) or only facing low volume?
2. Did you face the same issue with earphones, the speaker or just normal calling?
3. Frequency of occurrence
If you'd like to use Android 10 system, could you help me to update your device to V17.0615.2005.25 again, and perform the Factory Reset? Does the sound issue remain the same?
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Hi Christine,
1. Couldn't the receiver hear you clearly (like signal unstable, hissing?) or only facing low volume?
Receiver feedback most is low volume, but one receiver said it is hissing and low volume.
2. Did you face the same issue with earphones, the speaker or just normal calling?
Only normal calling, and after change to speaker, it looks OK.
And Bluetooth headset is good also.
3. Frequency of occurrence
Every time when I using normal phone calling.
If you'd like to use Android 10 system, could you help me to update your device to V17.0615.2005.25 again, and perform the Factory Reset? Does the sound issue remain the same?
I thought it is factory reset after I upgrade to Android 10 beta 3 V17.0615.2005.25 ?
Because my internal storage data was gone.
And now I may not have time to do this test, I need to re-activate bank/company apps every time. It takes times.
Sorry for I cannot help at this moment.
