Пропала широкоформатная камера

[makrybv]

У zenfone 5z у камеры пропал широкоформатный режим. Как вернуть эту функуцию?

[Christine_ASUS]

Thanks DeadBoy for the translation.
Hi makrybv
Thank you for your reply. For the camera black screen, kindly try some stay-at-home troubleshooting tips below:
1. Does the issue appear on the stock camera only or on other camera apps (e,g. Instagram) as well?
Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), then try to re-install 3rd party camera apps and check again.
2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
[Phone] How to Enter and Exit Safe Mode? | Official Support | ASUS Global3. Also, please try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
4. Please check on SMMI test 
Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test
If any of the SMMI tests fails, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

[makrybv]

Christine_ASUS

Thanks DeadBoy for the translation.

Hi makrybv

Thank you for your reply. For the camera black screen, kindly try some stay-at-home troubleshooting tips below:

1. Does the issue appear on the stock camera only or on other camera apps (e,g. Instagram) as well?

Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), then try to re-install 3rd party camera apps and check again.

2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

3. Also, please try "the Factory Reset" 

Settings>System>Reset options>Erase all data(factory reset)

Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

4. Please check on SMMI test 

Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test

If any of the SMMI tests fails, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

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The wide format camera selection button is missing

[Christine_ASUS]

Hi makrybv
Please try on the methods I provided above, if the situation remains the same, kindly provide me the screenshots and more detail of your issue. Thank you.