Zenfone10 has Bluetooth issues

[arochi1]

I've used my Nothing Ear(2) wireless headphones with the Pixel 7, iPhone 13 Pro, Pixel 8 Pro and Zenfone 10. I usually place my phone in my back pocket whole I listen to music. I guess nothing too unusual.

Only with the Zenfone 10 does the sound break. And I mean it breaks really badly all the time. When I grab the Zenfone 10 and hold it in my hand does the sound work ok.

So it seems the Zenfone 10 has some troubles with Bluetooth connectivity unless the Bluetooth device is literally in your face.

This was the final straw for me and that's why I'm now using a Pixel 8 Pro and I'm loving it.

[GiraffeColin]

There is another thread discussing this here: https://zentalk.asus.com/t5/zenfone-10/bluetooth-cutting-out-when-phone-in-pocket/td-p/392687/page/2

Same issue. I'm not sure if there is a software problem or if I have a faulty device. Sometimes it works okay if I don't have my body obstructing anything, but it's very easy to replicate this issue by just putting my hand over the phone while it's in my pocket. Would love to know better if this is a suspected defect so I can use my warranty or something that can be addressed by software

[Mansi_ASUS]

Hey @arochi1,
Can you please share a Bluetooth log?
Please follow the below steps to enable the built-in log tool (Bug reporter).

1. Open “Calculator APP”

2. Enter “.19595+=”

3. Select the Log type according to the type of issue you want to capture. “Bluetooth”

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)